Frequently Asked Questions

Storage Solutions

Feel free to explore this area for additional information about our business and our products, or feel free to call us anytime. You’ll get a real person who wants to help.

Account Setup, Billing & Insurance Questions

If we don’t have a relationship with you already, we ask that you fill out our credit application and fax or email it to the office you’ll be doing business with.

Product prices vary widely based on rental term, customization and availability. Please use our Quote Request Form or Call Us and we’ll get you a price right away.

Though we are primarily a rental operation, we are willing to price a unit at a customer’s request. Call or use our Quote Request Form and explain what you are looking for and we’ll get back to you.

We require any company who is renting a storage product to carry a general liability policy with a $1,000,000 minimum.

Our bills are due upon receipt. We bill in the early days of each rental period so you pay for your current month’s use, we do not bill in arrears.

Depending on the equipment ordered (new equipment, customizations, etc.) and our familiarity with your company, we may or not need a deposit to begin the rental.

We send our first bill as soon as the equipment is delivered. We always bill for the current rental timeframe and do not require rent payment before delivery.

Some products are prorated and billed from the first of the month. Some items are billed in monthly increments.

Occasionally Metro does buy used equipment. Call Us if you are interested in selling something we may want to own.

Delivery & Setup Questions

We can almost always have equipment delivered and setup within 3 business days and in more urgent situations as soon as the same business day.

Our facilities are generally able to deliver throughout the states in which they are located. We are more than willing to work with custormers for out of state deliveries.

Most municipalities do not restrict onsite storage, however you may need to check with your local permit department.

We will need access to a level, compacted surface large enough for the equipment to be set up. If you would like us to drop a storage trailer against a dock, you will need a dock plate to access the trailer. The customer is responsible for providing wheel chocks, fifth wheel locks and necessary padlocks.

We have a fleet of specialized equipment that transports and loads or unloads our containers. We need a cleared space at least twice the length of the container in order to load or unload. We cannot move a loaded container as our equiptment tilts the container in the loading process.

Because it takes specialized equipment and experience we cannot permit customers or outside vendors to move our containers.

We require the customer or an authorized agent be onsite for us to deliver or pickup equipment.

Call one of our friendly agents to arrange for equipment pickup.

Product, Customization & Maintenance Questions

We have thousands of storage units and are likely to be able to meet your needs with existing equipment. Please Contact Us or use our Quote Request Form to let us give you more information.

For containers and storage trailers we offer tamper-resistant disc locks. For containers we offer lock-rod locks and for storage trailers we offer KingPin Trailer Hitch Security Locks.

Our containers have a heavy-duty 1.125″ marine grade plywood floor. They are designed for heavy and varied freight transport on the open ocean and are highly resistant to damage and warping.

Yes. We have shelving units we can provide. Make sure you let us know what your needs are.

Call us immediately – we’ll get someone onsite to repair the issue as quickly as possible. You can help speed this process up if you can identify the location of the leak and clear the area.

Still Have Questions?

If you cannot find answers to your question here you can always contact us. We will answer you as soon as possible.
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