Frequently Asked Questions

Road & Cartage Trailers

Feel free to explore this area for additional information about our business and our products, or feel free to call us anytime. You’ll get a real person who wants to help.

Account Setup, Billing & Insurance Questions

If we don’t have a relationship with you already, we ask that you fill out our credit application and return via email to Credit@MetroTrailer.com. We require a minimum of three business credit references. For companies that are located in States we operate out of (Georgia, South Carolina, North Carolina, Alabama, Tennessee, Texas, and Nevada) Company must be in business for a minimum of 3 years and have at least 10 trucks. For companies that are located in States that we do not operate in. They must be in business for a minimum of 5 years and have at least 30 trucks.

Product prices vary widely based on rental term, customization and availability. Please use our Quote Request Form or Call Us and we’ll get you a price right away.

Though we are primarily a rental operation, we are willing to price a unit at a customer’s request. Call Us or use our Quote Request Form and explain what you are looking for and we’ll get back to you.

We require insurance coverage on all road equipment and must have a valid certificate of insurance on file before releasing equipment. Metro Trailer must be listed as an additional insured and loss payee on your policy for automobile liability with a $1,000,000 minimum as well as your General Liability policy with a $1,000,000 minimum.

Our standard terms are Net 30. Many road trailers are billed in arrears, so you will get the first invoice after you have had the trailer for 30 days.

This will be determined once your application has been processed. Depending on the equipment ordered (new equipment, customizations, etc.) and our familiarity with your company, we may or not need a deposit to begin the rental.

We begin billing as soon as the equipment is in your posession.

We can always prorate your fist month to sync multiple rentals by request. Monthly rentals can be setup multiple ways – please let us know up front if you would like a prorated rate.

Occasionally Metro does buy used equipment. Call Us if you are interested in selling something we may want to own.

You can pick up your equipment or have it delivered by our expert delivery team.

Product, Customization & Maintenance Questions

There are a vast number of specialized trailer options and while Metro does not carry every variation we will do everything we can to provide you with the equipment you need or point you in the right direction. Contact Us or use our Quote Request Form for more information.

We can provide you with satellite tracking equipment from skybitz by request.

Our trailers are Net Maintenance. The Customer is responsible for all maintenance of road and cartage equipment including servicing and replacing tires and brakes. If you have a specific issue come up, Contact Us and we’ll be happy to help.

Equipment needs to be returned to the location from which it was picked up or we can transport the equipment for you for a fee. Contact Us to make arrangements for equipment return.

Still Have Questions?

If you cannot find answers to your question here you can always contact us. We will answer you as soon as possible.
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